1801 E. Saginaw St, Ste 6, Lansing, Michigan 48912, United States
FAQs
Q: Is your scheduling system up-to-date?
A: Yes, our online scheduling is "real-time" -- if an appointment time shows as available, it is available.
Q: Can I just call to schedule?
A: Of course you can! Our phone number 517.492.7535.
Q: Why do I have to answer all of those questions to get a massage?
A: Actually, that is just our standard health intake. We need this information completed prior to your first massage so that we can work on you safely and effectively as well as customize your massage to your specific needs. It may seem long, but actually it can usually be completed in five minutes or less. We prefer that intake forms are completed ahead of time so we can take time to look over your file and we can get right to the massage when you arrive at our office.
Q: How do I know if my appointment went through?
A: You will receive an email and/or text confirming that you have created an account (the first time you sign in) and a confirmation for anything you book or purchase (such as a package or a membership) thereafter. If you DO NOT receive a confirmation e-mail and/or text, then we did not receive your information and/or booking.
Q: Do I have to get undressed for a massage?
A: We typically have patients undress for massage, as clothes are a hindrance for massage, especially for deep tissue work. You will be draped with a blanket and at no time will any private (swimsuit) areas be exposed. That being said, if this conflicts with your religious and/or cultural customs or is just uncomfortable to you, you're welcome to leave your clothes on. In that case, loose fitting clothing with a smooth texture is preferred.
Q: Is your business LGBTQ+ friendly?
A: We welcome ALL people through our doors and assure you that you will be treated with respect, safety, and comfort. Same-sex couples are welcome to book couples massage (please don't feel that you must let us know in advance, we're cool, seriously). If you have a specific gender pronoun you would like us to use, let us know. If we don't get our vocab right, please educate us.
Q: Do I have to pay before my massage?
A: You can pay in advance if you wish, but it is not required. We do require the authorization of a credit or debit card to reserve an appointment (as we have had an outrageous number of late cancellations and no-shows recently).
Q: Do you take health insurance?
A: No, we do not accept health insurance. In truth, most health insurers don't include massage therapy in their coverage, regardless of medical recommendation. While some insurers may suggest coverage if administered by a chiropractor or physical therapist, this often serves as a loophole to avoid payment as these professionals typically don't perform massage therapy. However, we happily accept HSA and FSA cards, which can be used for purchasing a Monthly Massage Membership or Massage Package. Not only does this offer savings of $10 - $15 per session, but it also allows you to utilize pre-tax funds.
Q. If I buy a package or membership, can I share it with someone?
A. Absolutely! Just let us know who else will be using your package or membership; you may share it with up to three people. Read more about packages and memberships here.
Q. Can I book a couples massage online?
A. YES! Our new scheduling system does allow for booking a couples massage online!
Q. Can I buy a gift certificate online?
A. Yes! Click here. You can also purchase a gift certificate over the phone that will be mailed or emailed.
Q. Can I use an expired gift certificate?
A. Yes! Our gift certificates retain their value indefinitely; after 12 months, they are worth the amount originally paid (any promotional value expires at that time). However, it's important to mention that promotional or donated gift certificates expire after 90 days and hold no value beyond the expiration date, as they were not purchased.
Q. How can I check my when my next appointment is?
A. Click here, sign in, and then hover over your avatar in the upper right hand corner. 'Appointments' is about a third of the way down the menu. Appointments can be reviewed, changed or cancelled from here.
Q. Is Health & Harmony available for on-site massage?
A. We do not make house calls, but we are happy to provide chair or table massage at your corporate event! Click here for more information.
Still have a question? Call 517.492.7535 or e-mail us at info@healthharmonymassage.net