FAQs

Q: Is your scheduling system up-to-date?

A: Yes, our online scheduling is "real-time" -- if an appointment time shows as available, it is available.

Q: Can I just call to schedule?
A: Of course you can! Our phone number 517.492.7535.

Q: Why do I have to answer all of those questions to get a massage?
A: Actually, that is just our standard health intake. We need this information completed prior to your first massage so that we can work on you safely and effectively as well as customize your massage to your specific needs. It may seem long, but actually it can usually be completed in five minutes or less. We prefer that intake forms are completed ahead of time so we can take time to look over your file and we can get right to the massage when you arrive at our office.

Q: How do I know if my appointment went through?
A: You will receive an email and/or text confirming that you have created an account (the first time you sign in) and a confirmation for anything you book or purchase (such as a package or a membership) thereafter. If you DO NOT receive a confirmation e-mail and/or text, then we did not receive your information and/or booking.

Q: Do I have to get undressed for a massage?

A: We typically have patients undress for massage, as clothes are a hindrance for massage, especially for deep tissue work. You will be draped with a blanket and at no time will any private (swimsuit) areas be exposed. That being said, if this conflicts with your religious and/or cultural customs or is just uncomfortable to you, you're welcome to leave your clothes on. In that case, loose fitting clothing with a smooth texture is preferred.

Q: Is your business LGBTQ+ friendly?

A: We welcome ALL people through our doors and assure you that you will be treated with respect, safety, and comfort. Same-sex couples are welcome to book couples massage (please don't feel that you must let us know in advance, we're cool, seriously). If you have a specific gender pronoun you would like us to use, let us know. If we don't get our vocab right, please educate us.

Q: Do I have to pay before my massage?
A: You can pay in advance if you wish, but it is not required. We do require the authorization of a credit or debit card to reserve an appointment (as we have had an outrageous number of late cancellations and no-shows recently).

Q: Do you take health insurance?
A: No, we do not accept health insurance. In truth, most health insurers don't include massage therapy in their coverage, regardless of medical recommendation. While some insurers may suggest coverage if administered by a chiropractor or physical therapist, this often serves as a loophole to avoid payment as these professionals typically don't perform massage therapy. However, we happily accept HSA and FSA cards, which can be used for purchasing a Monthly Massage Membership or Massage Package. Not only does this offer savings of $10 - $15 per session, but it also allows you to utilize pre-tax funds.

Q. If I buy a package or membership, can I share it with someone?
A. Absolutely! Just let us know who else will be using your package or membership; you may share it with up to two other people. Read more about packages and memberships here.

Q. Can I book a couples massage online?
A. YES! Our new scheduling system does allow for booking a couples massage online!

Q. Can I buy a gift certificate online?
A. Yes! Click here. You can also purchase a gift certificate over the phone that will be mailed or emailed.

Q. Can I use an expired gift certificate?
A. Yes! Our gift certificates retain their value indefinitely; after 12 months, they are worth the amount originally paid (any promotional value expires at that time). However, it's important to mention that promotional or donated gift certificates expire after 90 days and hold no value beyond the expiration date, as they were not purchased.

Q. How can I check my when my next appointment is?
A. Click here, sign in, and then hover over your avatar in the upper right hand corner. 'Appointments' is about a third of the way down the menu. Appointments can be reviewed, changed or cancelled from here.

Q. Is Health & Harmony available for on-site massage?
A. We do not make house calls, but we are happy to provide chair or table massage at your corporate event! Click here for more information.

Still have a question? Call 517.492.7535 or e-mail us at info@healthharmonymassage.net

Office Policies

We appreciate and honor your time, just as we hope you do ours. Each scheduled massage appointment is dedicated solely to you, with one of our skilled Massage Therapists or Estheticians entirely at your service. Upholding fairness for both our valued clients and dedicated staff is a top priority for us. To maintain transparency and smooth operations, we've established the following office policies for clear communication about our procedures.

Reserving an Appointment

Late cancellations and no-shows have increased dramatically in the last few years, going from a few a month to several a week! This isn't sustainable for a business that operates by appointment, so we do require that a credit/debit card be placed on file before scheduling. Your card will be authorized prior to your appointment (usually a $1 fee that will show as pending), but it is not necessary to pay in advance.

Appointment Reminders

When a massage is scheduled, we dedicate that time and Massage Therapist exclusively for you. We try our best to provide automated appointment reminders, but technology is not foolproof. Missing an appointment because of not receiving a reminder will still result in a missed appointment fee so please keep track of your appointment!

Late Arrivals

Our daily schedule is maximized for efficiency. If you arrive late for your appointment, we still must end at your scheduled time so as to not delay the next scheduled client. If you are late, you will miss valuable table time and will be liable to pay for your full appointment. Please plan in advance for road construction and high-traffic times so that you arrive for your appointment on time!

Late Cancellations

If you're unable to honor your scheduled appointment, please cancel and/or reschedule with at least 24 hours notice. If less than 24 hours notice is given, a fee equal to 75% of the full-service price will be automatically charged. If we can re-book a late-cancelled time slot, then the fee will be waived. A prepaid session (membership, package, or gift certificate) may be used in lieu of payment of this fee. Please note: rescheduling an appointment with less than 24-hours is still a late cancel.

No-Shows

A missed appointment, whether forgotten or intentional is considered a 'No-Show.' Since there is no opportunity to re-book that reserved appointment time, a fee equal to 75% of the full-service price will be automatically charged. A prepaid massage (membership, package, or gift certificate) may be used in lieu of payment of this fee. This fee must be paid before rescheduling.

COVID Concerns

This is a challenging time and one that requires all of us keeping each other safe. If you wake up on the day of your appointment with any symptoms of Covid-19, please call and cancel your appointment immediately! Symptoms include (but are not limited to): fever, dry cough, shortness of breath, difficulty breathing, fatigue and/or loss of taste and smell. Additionally, if you are awaiting results of a Covid-19 test, please reschedule your appointment!

Respect for Office Policies

Though the pandemic is now over, Covid, unfortunately, is likely here to stay. In the event that local cases become substantial again, we will require masks until the threat has passed. We will continue to be 100% transparent about our policies and how we determine if masks are required. Information will be provided on our homepage, our Covid-19 page, and via confirmation and reminder texts and emails.

If we are requiring masks, DO NOT enter our office without one. If you do not wish to wear a mask (when we are requiring them), please cancel your appointment. If you arrive and refuse to wear a mask, your appointment will be cancelled and you will be charged a late cancellation fee. If you choose to argue and/or scream at our staff (which has happened a shocking number of times), you will be banned from returning to our office, in perpetuity.

Arguing will not change our policies and disrespect will not be tolerated. If you disagree with our policies, we encourage you to seek out an office that is a better match for you. We are doing our very best to operate safely during a challenging time - please respect this.

A final note... We've recently noticed an alarming increase in inappropriate calls and messages. We want to make it abundantly clear: we are licensed healthcare professionals, not sex workers. There's no room for confusion here. Any attempt to request services of a sexual nature will not be tolerated under any circumstances. Your phone number, email, and access to our online schedule will be immediately blocked, you will be permanently banned from our establishment, and possibly reported to the police. If such behavior occurs during a massage session, your therapist will end the appointment immediately. You'll still be required to pay for the full session, and you'll be banned from our office indefinitely. We take this issue very seriously and maintain the highest standards of professionalism and integrity.

Relax, Restore, & Find Your BALANCE!