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IF YOU ARE PAYING FOR YOUR APPOINTMENT WITH A PREPAID PACKAGE OR MEMBERSHIP make sure when the system asks, "Select from Available Purchase Options:" to choose "This Appointment." On the final screen, you have the option to pay now or at time of service, always choose, "I want pay when I visit." Even though it doesn't seem like this will apply your prepayment (package or membership) to your appointment, it will. Please call 517-492-7535 during normal business hours with any questions.